New Article: “Whose Advice is Credible? Claiming Lay Expertise in a Covid-19 Online Community”

Past mini-conference participant Larry Au has published a co-authored article, with Gil Eyal, on how lay expertise was accumulated by Covid-19 patients in an online community during the initial months of the pandemic. Here’s the abstract:

During the initial months of the Covid-19 pandemic, credentialed experts—scientists, doctors, public health experts, and policymakers—as well as members of the public and patients faced radical uncertainty. Knowledge about how Covid-19 was spread, how best to diagnose the disease, and how to treat infected patients was scant and contested. Despite this radical uncertainty, however, certain users of Covid-19 Together, a large online community for those who have contracted Covid-19, were able to dispense advice to one another that was seen as credible and trustworthy. Relying on Goffman’s dramaturgical theory of social interaction, we highlight the performative dimension of claims to lay expertise to show how credibility is accrued under conditions of radical uncertainty. Drawing on four months of data from the forum, we show how credible performances of lay expertise necessitated the entangling of expert discourse with illness experience, creating a hybrid interlanguage. A credible performance of lay expertise in this setting was characterized by users’ ability to switch freely between personal and scientific registers, finding and creating resonances between the two. To become a credible lay expert on this online community, users had to learn to ask questions and demonstrate a willingness to engage with biomedical knowledge while carefully generalizing their personal experience.

Access the journal article here.

We are also currently extending this study to examine the experiences of Long Covid patients, through the Covid-19 and Trust in Science Project. Learn more about that here.